Their concierge service is worth every penny. The value you get from their service goes far beyond the dollar amount paid for membership. The staff has gone above and beyond to promptly and thoroughly execute on every task requested of them. And they have done so with a level of care and professionalism that has consistently exceeded our expectations.
QM has become an indispensable service for our family and has been essential in helping us navigate the complexities of living in a foreign country. Language barriers and ignorance about institutional, bureaucratic, and commercial processes here in Vietnam have occasionally made it difficult for us to complete seemingly simple tasks.
Fortunately, no task is too small for QM. They have assisted us in locating missing packages, shipping packages, obtaining necessary visas and licenses, exchanging money (in specific denominations), and procuring a variety of goods at a moment’s notice – from everyday household items to difficult-to-find imported goods.
Their team has gone out of their way to find not only a suitable option for each of our requests but has instead spent the time and energy to find the best possible solutions for every situation. They always offer a variety of options to choose from, taking into consideration price, quality, and value.
My wife once requested 100M of green Christmas string lights (needed immediately) which proved to be difficult to find in Saigon on short notice. When the procurement seemed unlikely, the QM staff meticulously hand-wrapped the entire 100M of Christmas lights in the perfect shade of green to complement our tree, again going out of their way to find a solution.
They have helped us translate documents and clarify confusing information, navigate processes and regulations, and are always there to lend a helping hand in any situation. They have been our eyes and ears in Vietnam, providing invaluable knowledge, expertise, and assistance whenever we need them. QM has made our lives easier, reduced our level of stress, and freed up time in our lives so we can focus on more important matters. QM is everything that you want in a concierge service and we will continue to be loyal customers.
I’d also like to give a shout out to Thao Lam and commend her for her level of care and professionalism. She is an indispensable asset to the company.