Our membership retainer fees and packages are designed to provide you with options that suit the specific needs of your family or business. When you become our client, you have total access to a plethora of products and services from a team of staff assigned attending to your wants.

We also accept requests from non-members who would like to try out the service or only have a few requests needed from time to time (terms and conditions below)

May we suggest you visit our FAQ (Frequently Asked Questions) page for any of your concerns.

For Members:
– Discount 5%, 10%, 15% for 3, 6, 12 month packages respectively

For Non-Members:

– A 200.000VND base fee OR applicable surcharges, whichever is the higher amount.
– The base fee is payable immediately before request fulfillment begins. The base fee is non-refundable if it is not cancelled within 10 minutes of transferring, since the request is already being processed.
– Any applicable surcharges will be paid before sending final requests deliverables.
– Standard service level agreement for all requests as in our FAQ.
– For urgent requests expected within a day, an extra 300.000VND Express Fee will be applied.
– We are not liable to refund the base fee for any requests that are eventually not possible to fulfill, due to weather or supplier limitation reasons within the allotted time frame.

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